Website Troubleshooting

How do I login?

To login to your account, click the “LOGIN” link in the upper right-hand corner of the website.

How do I reset my password?

To reset your password, click the “LOGIN” link in the upper right-hand corner of the website. Then enter your email within the “FORGOT YOUR PASSWORD” box and click the “REQUEST A NEW PASSWORD” button.

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How do I use a coupon code?

Add the wines to your shopping cart from the “SHOP” link on the top navigation. When ready to checkout, click the “CHECKOUT” or “CART” link in the upper right-hand corner of the website. Follow the steps to select your shipping method and process your transaction.

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How do I add an address to my address book?

After logging into the website with your email address and password, click on the “Account” link in the upper right hand corner of your screen. Click on the “Add another Shipping Address” button below your primary shipping address, which will take you to your address book. Click on “Add New Shipping Address” and enter your address information.

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How do I place a gift order?

After you’ve selected your items and proceeded to step 1 of the checkout process, check the “Gift Order” box below the Special Instructions field. Enter your gift message and click on the “Update Cart” button. Click on the “Checkout Now” button to proceed with placing your order.

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