How do I reset my password?

To reset your password, click the “LOGIN” link in the upper right-hand corner of the website. Then enter your email within the “FORGOT YOUR PASSWORD” box and click the “REQUEST A NEW PASSWORD” button.

You will then receive an email with a temporary password. Return to the “LOGIN” page and enter your email address along with the temporary password into the “Returning Customers” section.

You will then be taken to a “Change Your Password” screen. Enter your temporary password in the “Temporary Password” box and a new password in the “New” and “Confirm New” password boxes.

Lastly, please note that if you are cutting and pasting the temporary password from the email you receive…

temp_password3

Be sure you do not include a blank space on either side of the password, as this not will work when you enter it as the temporary password.

temp_password4

Return to the Troubleshooting page.