Ridge Vineyards is committed to the quality of our wines and your complete satisfaction is our primary objective. We take extreme care in packaging and shipping your wines. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please contact us via this contact page or 408.867.3233, so that we can initiate a claim with the shipping company. Please keep the original package(s) and its contents exactly as you found them if at all possible. We will arrange to have the wine picked up in most cases. If you are using a Third Party Shipper to send your wine please have them inspect it upon delivery.
All Ridge wines are stored in a temperature-controlled environment and are in excellent condition upon leaving our fulfillment center. Any return claim due to a defect in the product will be addressed on a case-by-case basis, and a replacement bottle may be offered if one is available or, if not, another may be substituted. In this instance, keep the bottle, its unused contents, and the cork. Wine should not be returned without prior approval from Ridge Vineyards. Please submit all concerns of this nature to us via this contact page and make sure to include customer name and address, date of purchase, product name and vintage, and reason for concern.
Temperature extremes can pose a threat to the overall quality of the wine. To this end, we do our best to monitor the weather and will delay shipping in known extremes of temperature whenever possible.
For orders that are shipped and refused by the customer or returned by the shipping company as “unable to deliver”, we will contact the customer to determine whether a credit should be issued, for the cost of the product minus any shipping charges, or if a second shipment attempt is preferable.